Case study · Restaurants & hospitality
How Kusina Collective cut food costs by 18% without touching a signature dish.
A fast-growing Filipino restaurant group was opening outlets faster than its kitchens could keep up. In 14 weeks we rebuilt purchasing, prep and menu pricing across all 14 restaurants.
- Client
- Kusina Collective (fictional)
- Industry
- Casual dining, 14 outlets
- Engagement
- Diagnostic + 12-week project
- Services
- Pricing & margin, Operations, Systems
- −18%food cost as % of sales
- +9.4 ptsgross margin
- ₱41Mannualised savings
- −31%kitchen waste by weight
The challenge
Growth was hiding a margin leak.
Kusina Collective grew from 4 to 14 restaurants in three years. Sales were up 260%, but profit barely moved. Each outlet ordered its own ingredients, chefs prepped "by feel", and the menu hadn't been re-priced since 2022, when rice, pork and cooking oil were all cheaper.
The founders knew money was leaking somewhere. They just couldn't see where, because the numbers arrived six weeks after the month ended.
- 14 different supplier listsNo volume pricing and no standard specs for core ingredients.
- Food cost at 38.6% of salesIndustry benchmark for their format is 30–32%.
- Menu of 92 items23 dishes sold fewer than 5 plates a day per outlet.
- Six-week reporting lagManagers couldn't act on last week's problems.
Our approach
Fix the system, then let the chefs cook.
We spent the first two weeks in kitchens, not meeting rooms: weighing waste bins, timing prep and interviewing 38 staff. Then we worked phase by phase with the operations team.
- 01Weeks 1–2 · Diagnose
Find the leak
Recipe costing for all 92 dishes, waste audits in 4 pilot outlets and a supplier price benchmark. We found ₱52M a year in addressable cost.
- 02Weeks 3–6 · Design
Menu engineering & central purchasing
Trimmed the menu to 64 items, re-priced 31 dishes by contribution margin and moved 80% of spend to 6 preferred suppliers on quarterly contracts.
- 03Weeks 7–14 · Deliver
Daily prep system & live dashboard
Introduced par-level prep sheets driven by POS forecasts and a daily food-cost dashboard every manager checks before service.
Results
Six months later, the numbers held.
Comparing the six months before rollout with the six months after, across all 14 outlets:
“For the first time, every branch manager knows their food cost before lunch service, not six weeks later. That habit alone paid for the project.”
What made it work
Four lessons for growing restaurant groups
- Start in the kitchenTwo weeks of observation found more savings than two months of spreadsheets would have.
- Price by margin, not by gutPopular, low-margin dishes were quietly subsidising the menu.
- Make the number dailyA daily dashboard turned food cost from an accounting metric into a kitchen habit.
- Protect what guests loveEvery signature recipe stayed exactly the same. Guests noticed nothing, except shorter waits.
Wondering where your margin is leaking?
Start with a two-week diagnostic. If we don't find at least 3× the fee in opportunities, it's free.